Agency Intelligence
A long-form journal on agency operations, AI, workflow design, and the operating systems behind modern real estate businesses.
Each article is mirrored from the LinkedIn newsletter so the publication remains available on Singularealty as a permanent archive.
Technology Strategy
Most agents still meet AI at the visible edge of the business... listing copy, email drafts, social posts, call summaries, maybe CRM notes. That was always the easy doorway because the task was obvious, the result was quick, and the cost did not feel especially threatening when one person asked for...
24 May 2026
Market Infrastructure
Last Tuesday’s federal Budget already had property sitting right in the middle of the national argument, with proposed changes to negative gearing and capital gains tax giving agents, investors, vendors and homeowners plenty to think about. Then on Wednesday morning, realestate.com.au sent through...
17 May 2026
Agency Operations
A lot of agents started using AI in the obvious places first... listing copy, email drafts, call summaries, social posts, CRM notes. That was always going to be the entry point because the work is visible, easy to test, and usually annoying enough that even a small improvement feels useful.
10 May 2026
Agency Operations
There is a lot of confident talk at the moment about AI gutting white-collar work. Some of that pressure is clearly real, a lot of repeatable work is going to get cheaper, faster and easier to replicate. The more useful question in real estate is which parts of service go that way, and which start...
3 May 2026
Agency Operations
Spend enough time around agencies and a pattern starts to show itself. The sharpest business in a market is often not the biggest, it is usually the one where small pieces of work keep landing where they should. Appraisal requests do not go soft, vendor updates arrive before anyone has to ask for...
26 April 2026
Technology Strategy
A term that has been doing the rounds in tech for a while now is enshitification . The basic idea is simple enough. A platform starts out by being useful. Then it gets commercial. Then, once enough people are locked in, it starts leaning harder on both sides of the market to extract more value than...
19 April 2026