Agency Intelligence
A long-form journal on agency operations, AI, workflow design, and the operating systems behind modern real estate businesses.
Each article is mirrored from the LinkedIn newsletter so the publication remains available on Singularealty as a permanent archive.
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Agency Operations
Every Inc. is close to the kind of company people imagine when they talk about AI replacing work. Almost 30 people, agents across the business, AI handling most of the CEO's work email, and a team using the newest models across coding, writing, design, customer service and internal operations. If...
1 June 2026
Technology Strategy
Most agents still meet AI at the visible edge of the business... listing copy, email drafts, social posts, call summaries, maybe CRM notes. That was always the easy doorway because the task was obvious, the result was quick, and the cost did not feel especially threatening when one person asked for...
24 May 2026
Agency Operations
A lot of agents started using AI in the obvious places first... listing copy, email drafts, call summaries, social posts, CRM notes. That was always going to be the entry point because the work is visible, easy to test, and usually annoying enough that even a small improvement feels useful.
10 May 2026
Agency Operations
Spend enough time around agencies and a pattern starts to show itself. The sharpest business in a market is often not the biggest, it is usually the one where small pieces of work keep landing where they should. Appraisal requests do not go soft, vendor updates arrive before anyone has to ask for...
26 April 2026
Agency Operations
A buyer calls asking for the contract. A vendor says they are ready for an appraisal. Someone leaves an inspection and says, “I’m interested, send me the details.” In most agencies, the real risk is not what happens during that interaction. It is what happens next. The note sits in someone’s head,...
12 April 2026
Technology Strategy
Deloitte’s latest Australian AI survey caught my eye. Sixty-nine per cent of Australian organisations say they are already using autonomous AI agents, but only 22 per cent have advanced governance, and only 30 per cent say AI is deeply changing how work gets done. This sounds less like...
6 April 2026