Agency Intelligence
A long-form journal on agency operations, AI, workflow design, and the operating systems behind modern real estate businesses.
Each article is mirrored from the LinkedIn newsletter so the publication remains available on Singularealty as a permanent archive.
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Agency Operations
An agent preparing for an appraisal opens the comparable-sales report and finds three neat matches already waiting. They sit inside the right radius, sold recently and look close enough on bedrooms, bathrooms and floor area.
17 August 2026
Technology Strategy
When the first reports about OpenAI and Hugging Face appeared in July, I made a note of them and moved on to the other topics we already had underway.
10 August 2026
Technology Strategy
Two real estate agencies can buy access to the same AI model, connect much the same software and work from broadly similar market data. A year later, one system may understand how the office prepares an appraisal, reads buyer intent, diagnoses a campaign and handles exceptions, while the other still...
3 August 2026
Technology Strategy
After a phone call, a CRM field may change while a buyer receives a document a few seconds later, and an AI tool may pull notes from three different places before drafting a message to a vendor. The work looks finished until somebody asks where the information came from, who allowed the action, or...
27 July 2026
Market Infrastructure
Buyers do not enter the property journey through one neat sequence. They might begin with a listing, a mortgage conversation, a suburb video, an AI search, a coming-soon alert or a home sent to a friend for no reason beyond curiosity.
20 July 2026
Technology Strategy
Most real estate agents have already tried the first round of AI in some form. Write the listing copy, summarise the notes, clean up the vendor email, produce the social post, help me turn a messy thought into something I can use. That work is worth doing, especially when the alternative is staring...
6 July 2026