Agency Intelligence
A long-form journal on agency operations, AI, workflow design, and the operating systems behind modern real estate businesses.
Each article is mirrored from the LinkedIn newsletter so the publication remains available on Singularealty as a permanent archive.
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Agency Operations
A lot of the AI jobs conversation is still being argued at the wrong level. One side keeps pointing to job losses, the other keeps pointing to employment data, new AI roles and the amount of work still being done by people. Both can be partly right, which is why the argument feels more slippery than...
22 June 2026
Agency Operations
The AI jobs debate keeps trying to settle on a clean number. Half the white-collar workforce disappears, maybe 20% disappears, maybe very little happens and the whole thing was overstated. I do not think real estate will fit neatly into any of those versions, because the industry has never been a...
15 June 2026
Agency Operations
Every Inc. is close to the kind of company people imagine when they talk about AI replacing work. Almost 30 people, agents across the business, AI handling most of the CEO's work email, and a team using the newest models across coding, writing, design, customer service and internal operations. If...
1 June 2026
Agency Operations
A lot of agents started using AI in the obvious places first... listing copy, email drafts, call summaries, social posts, CRM notes. That was always going to be the entry point because the work is visible, easy to test, and usually annoying enough that even a small improvement feels useful.
10 May 2026
Agency Operations
There is a lot of confident talk at the moment about AI gutting white-collar work. Some of that pressure is clearly real, a lot of repeatable work is going to get cheaper, faster and easier to replicate. The more useful question in real estate is which parts of service go that way, and which start...
3 May 2026
Agency Operations
Spend enough time around agencies and a pattern starts to show itself. The sharpest business in a market is often not the biggest, it is usually the one where small pieces of work keep landing where they should. Appraisal requests do not go soft, vendor updates arrive before anyone has to ask for...
26 April 2026