Agency Intelligence
A long-form journal on agency operations, AI, workflow design, and the operating systems behind modern real estate businesses.
Each article is mirrored from the LinkedIn newsletter so the publication remains available on Singularealty as a permanent archive.
Agency Operations
There is a lot of confident talk at the moment about AI gutting white-collar work. Some of that pressure is clearly real, a lot of repeatable work is going to get cheaper, faster and easier to replicate. The more useful question in real estate is which parts of service go that way, and which start...
3 May 2026
Agency Operations
Spend enough time around agencies and a pattern starts to show itself. The sharpest business in a market is often not the biggest, it is usually the one where small pieces of work keep landing where they should. Appraisal requests do not go soft, vendor updates arrive before anyone has to ask for...
26 April 2026
Technology Strategy
A term that has been doing the rounds in tech for a while now is enshitification . The basic idea is simple enough. A platform starts out by being useful. Then it gets commercial. Then, once enough people are locked in, it starts leaning harder on both sides of the market to extract more value than...
19 April 2026
Agency Operations
A buyer calls asking for the contract. A vendor says they are ready for an appraisal. Someone leaves an inspection and says, “I’m interested, send me the details.” In most agencies, the real risk is not what happens during that interaction. It is what happens next. The note sits in someone’s head,...
12 April 2026
Technology Strategy
Deloitte’s latest Australian AI survey caught my eye. Sixty-nine per cent of Australian organisations say they are already using autonomous AI agents, but only 22 per cent have advanced governance, and only 30 per cent say AI is deeply changing how work gets done. This sounds less like...
6 April 2026
Market Infrastructure
A lot of the recent debate around REA and Domain has been treated as a pricing story. One portal is framed as slightly more aggressive, the other as slightly more restrained, and the market is invited to read that as competition. But the more I look at what is happening here and overseas, the less I...
30 March 2026